Vedaya – AI-Powered IT Automation
Vedaya resolves IT tickets in seconds, not days. Automate onboarding, offboarding, password resets, and access requests across Okta, Jira, Slack, Notion, Google Drive, and more — with deterministic, auditable workflows.
IT Automation Is a Context Problem, Not a Code Problem
Every year, IT teams spend more on AI. Every year, the same L1 and L2 tickets consume 30 to 60 percent of service desk capacity. The industry has treated IT automation as a generation problem: give an LLM access to APIs and watch tickets disappear. But generation was never the bottleneck. The bottleneck is context — the inability to answer a simple question with information current to this hour: who owns this service, what depends on it, and what breaks if I change it?
The CMDB is supposed to be the single source of truth for IT assets and dependencies. In practice, most companies with 100 to 200 employees have no real CMDB at all. Larger organizations have one, but it reflects the environment as it was weeks or months ago. When the underlying model is wrong, automation acts on false context — creating security incidents, not efficiency gains.
Legacy ITSM platforms were built for human routing and manual ticketing. AI was bolted on after the fact onto data layers never designed for programmatic access. LLM-first startups wrap language models around APIs without modeling the environment. Neither approach combines real-time operational context with deterministic, auditable execution.
What Must Be True
- Live operational model: The system must reflect the current state of users, assets, services, and policies — not a snapshot from the last sync.
- Deterministic execution: Every action must be inspectable, testable, and reversible before it runs.
- Context and control in one system: The system that understands the environment must be the same system that acts on it.
What Vedaya Automates
- Employee Onboarding: Automatically provision Okta, Jira, Notion, Google Drive, and device enrollment when a new hire starts — in under 10 seconds.
- Employee Offboarding: Instantly deactivate all accounts, revoke access, and wipe devices when someone leaves — with full audit trail and zero orphaned accounts.
- Password Resets: Self-service Okta password resets with identity verification, resolved in seconds via Slack or Teams.
- Access Requests: Time-scoped access grants with automatic approval routing and auto-revocation — no portal needed.
Integrations
Okta, Slack, Microsoft Teams, Jira, Notion, Google Drive, Confluence, ServiceNow, Freshworks, Workday, Rippling, Jamf, Intune, GitHub, SharePoint, Asana, Linear.
Our Approach
We start with the 20 to 30 percent of service desk tickets where the right resolution already exists somewhere across the team's tools. The problem is finding it fast enough. From there, the highest-volume patterns graduate into fully automated, auditable workflows. We prove retrieval and triage first, then earn the right to handle execution.
We are focused on fast-growing technology companies (200 to 1,000 employees) running modern SaaS stacks — teams scaling faster than their IT operations can keep up.
Built by a team with direct experience building ML infrastructure and automation systems inside one of the largest ITSM platforms in the world.
Contact us — San Francisco, CA